Q&A

  • What is Parentsquare?
    The Tabernacle Twp. School District uses ParentSquare for school communication, primarily with email, text and app notifications. ParentSquare automatically generates an account for each parent, using their preferred email address and phone number. We encourage parents to access their accounts so they can download the mobile app and update their preferences on when and how they are notified.
  • How does Parentsquare work in conjunction with other tools?
    Our goal as a district is to focus on two tools - Realtime, which hosts student information and organizes academic content for students to access, and ParentSquare, which will support streamlined communication throughout the District. 
  • How do I access my Parentsquare account?
    The easiest thing for you to do, as a parent, is to download the app “ParentSquare” onto your phone.  You will be prompted to enter your email address. Enter the email address that school has on file for you, and you will be in!
    Access ParentSquare from your computer
    - Go to ParentSquare's website
    - Enter your Email or Cell Phone number
    - Create an account
    You will be in and info for each of your children will be listed.
    Users can receive information via email, text, and/or app notifications. The user of ParentSquare sets up this preference.

    Mobile Instructions
    ParentSquare is available in the Android/ Google Play store and iOS app store. Search for ParentSquare and follow the app installation instructions.
  • How can I update my contact information?
    You will update your contact information by changing it in your Realtime account.
  • Is it necessary to register my account to receive messages?
    No. Registering your account allows you to customize your preferences, but it’s not necessary to register in order to receive messages. Initially, without registering you will receive email communications.
  • How do I setup a "Digest" email so my posts come at one time?
    Users can change their notification frequency for posts: you can receive instantly (when they are posted) or as a Digest at 6 p.m. 
    - All posts would be sent in one email at 6 pm. each night
    - If the user with the Digest setting turned on looks at the app or web browser, they will see the posts 
    - The Digest user will still receive emergency communications instantly sent by Smart Alert or when an user 
       sends a post instantly   
    - Messages, communication directed to smaller groups or individuals, are sent instantly
    This option can be enabled in your notification settings under your profile.
  • I'm not getting any messages from Parentsquare. Why not?
    I’m not getting any messages at all from ParentSquare. Why not?
    There are a few possibilities:
    - The school does not have your correct contact information. Check your Realtime account to make sure the most up to date information is entered. 
    - The same phone number or email address is used for both parents, so only one parent is getting the messages.
    - You have turned off all the modes of communication in your ParentSquare account.
    Check your SPAM folder.
  • I'm a parent and a staff member. How should I manage my account?
    If you are both staff and a parent, you should combine the two into one account. You will see this option after signing in to your parent account using your personal email.